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The Challenge: Residential Water Leak Repair
In a rural area of North East Suffolk, homeowner Mr Hanger spotted water running across the road near his property. The leak, which originated beneath a neighbouring semi-detached cottage, was causing pooling outside Mr Hanger’s own home due to the clay base, and water had begun seeping into the neighbouring property.
Mr Hanger’s water provider replaced the external stop tap but confirmed the issue extended beyond their responsibility. The neighbouring homeowner had even begun digging up flooring in an attempt to trace the leak, but with no clear source identified, professional intervention was urgently needed.
Project Solution: Re-Routing House Water Mains
Mr Hanger turned to the WaterSafe directory to find a trusted provider and contacted UIP. UIP team members Josh and Mark attended the site and conducted a thorough assessment.
Over four days, they worked to re-route the water mains into both properties, ensuring a safe, lasting solution. Their technical expertise and methodical approach minimised disruption while resolving a problem that had already caused significant damage to both cottages.
Project Outcome
Mr Hanger praised the professionalism and skill of the UIP team, highlighting their ability to find a practical and efficient resolution to a challenging situation:
“UIP were excellent. We were completely unaware of where the leak was from, and UIP came along, assessed thoroughly, and came up with an efficient, practical solution. They were incredibly good.” Mr Hanger, Homeowner
Why Choose A WaterSafe Accredited Company
This case demonstrates the value of UIP’s residential water and drainage services, especially in complex situations where responsibility is unclear, and damage is already underway. By choosing a WaterSafe-accredited team, customers gain peace of mind that their property is in expert hands.
With experienced engineers and a commitment to high-quality workmanship, UIP continues to set the standard for reliable, accredited water installation and repair services across the region.
